Congratulations on your decision to deploy PlayVox to support your Performance Management programs. We hope to earn your trust. And to take your agent skills and performance achievement to a next level.

Hundreds of PlayVox customers have taken the next step beyond spreadsheets and google forms to manage their call center performance goals.  

  • Engage your workforce in a structured way to quickly address issues and develop agent and team skills
  • Easily upload or integrate with your existing telephony and CRM applications to publish agent performance data in personalized dashboards for agents and team leaders.
  • Leverage PlayVox value-added features to identify priority issues and develop skills through coaching and training.
  • And create a personalized set of agent performance dashboards within just a few hours

A performance campaign consists of a set of dashboards for administrators, team leaders, and agents with key performance data. A campaign is created for a set of agents supporting similar customer interactions, being measured against similar metrics or KPIs, and held to the same goals.   Each step is covered in the following Administrator documents.

There are five easy steps to configure your PlayVox platform. Within just hours you will have a complete, operational set of performance campaigns, or dashboards, including operational goals, coaching and training.  

Each step is covered in the following Administrator documents. 

Performance Set Up: Step 1 - User management
Learn how to upload users and configure teams.

Performance Set Up: Step 2 - Creating a data source Connector
Learn how to create data connectors

Performance Set Up: Step 3 - Creating KPIs
Learn how to create KPI data formulas used in campaigns

Performance Set Up: Step 4 - Creating performance campaigns
Learn how to configure campaigns

Performance Set Up: Step 5 - Loading data from an FTP data file
Learn how to load data to campaigns.

Performance Set Up: Step 5 - Loading data from an API data source
Learn how to load data to campaigns.

Managing your performance campaigns
Learn how to edit, clone, and manage campaign data

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