Intro Video: Conducting Quality Evaluations

A short instructional video on how to conduct a quality evaluation

Written by Juliana Diaz
Updated over a week ago

Check it out. This short 20 minute video is the perfect introduction to conducting customer interaction evaluations on PlayVox. Review our process for selecting and completing quality scorecards associated with specific customer interactions. Designed for quality analysts and team leaders who will conduct quality evaluations on customer service agents.