Playvox knows you know what's best for your business. That's why we offer two different ways to integrate with Zendesk: Batch Mode and On-Demand Mode. Although our platform uses Batch Mode by default, remember that you can always request your integration to be set to on-demand mode. Simply let your CSM know, and they’ll make it happen!
What's the difference, between Batch Mode and On-Demand Mode?
Batch mode allows a wider range of filters, including advanced/customized filters based on a ticket’s Metadata. We retrieve and store Metadata for use only within our platform and use it to build filters as well as their resulting ticket list.
Important: If you have sensitive metadata you don’t want Playvox to store, please contact your CSM and request for it not to be saved.
Remember, in-depth ticket details are only retrieved on-demand when you explore them within our platform - they are never stored on our end.
API consumption for Batch Mode:
*Audit: When a ticket is updated in Zendesk Support, an audit is stored. Each audit represents a single update to the ticket. An update can consist of one or more events.
On the other hand, on-demand mode has a limited number of filters (basic filters). It also consumes fewer API requests than batch mode. With this option you can filter tickets by:
Note: You may now filter by Whatsapp in the Via field!
Data is transmitted using encrypted TLSv1.2 over HTTPS and data at rest is kept encrypted using industry standard AES-256 on EBS Volumes in Amazon Web Services (AWS) facilities in the USA.