This connector only supports user import.
PlayVox will enable an FTP server for calls to be sent to.
There's a configuration step that must be done within Five9 for the calls to be sent to PlayVox's FTP server. Five9 may charge an additional cost for this.
FYI: * You will need data from the Five9 Chat’s account owner. As you set up PlayVox’s software, you’ll be named an admin user.
Similarly, if you’d like to set up a new integration, then you’ll be required to be a PlayVox admin user as well.
This is the data you’ll be asked for during the set-up of the connector:
Name: it is the connector’s name - you may have multiple connections and it is important for you to be able to properly identify them (i.e. Five9’s chat 1, India’s emails, Technical support chat, etc.).
Server Zone: depending on where your server is located (if you don’t know simply ask an IT coworker) simply choose one of the displayed options.
A walkthrough on how to get Five9’s required data:
Go to the login page in Five9 (remember it must be with an Admin’s account) > copy email address and password and paste them in the required spaces in PlayVox
About the credentials you need:
Now that you have all the data you’ll need you can continue with the connection process.
About the data we process, it is transmitted using encrypted TLSv1.2 over HTTPS and data at rest is kept encrypted using industry standard AES-256 on EBS Volumes in Amazon Web Services (AWS) facilities in the USA.
If you’d like to read more, we have articles on:
Last Edited: 08.13.19