FYI: * You will need data from the Intercom's account admin. As you set up PlayVox’s software, you’ll be named an admin user.
*Similarly, if you’d like to set up a new integration, then you’ll be required to be a PlayVox admin user as well.
This is the data you’ll be asked for during the integration:
Name: it is the connector’s name - you may have multiple connections and it is important for you to be able to properly identify them (i.e. Intercom’s chat 1, India’s emails, Technical support chat, etc.).
After typing the connector’s name, you should click on the Accept button - once you do so you’ll be shown an emerging window where you’ll need to connect the accounts (as shown below). As soon as you click on Connect the integration will be set up.
About the credentials you need:
Now that you have all the data you’ll need, you can continue with the integration process.
About the data we process, it is transmitted using encrypted TLSv1.2 over HTTPS and data at rest is kept encrypted using industry standard AES-256 on EBS Volumes in Amazon Web Services (AWS) facilities in the USA.
If you’d like to read more, we have articles on:
- Find out what you can do with Intercom + PlayVox
- Integration’s FAQs article
- Integrating PlayVox with Customer Interaction platforms
- API consumption
Last Edited: 08.13.19