FYI: * You will need data from the LiveChat's account owner. As you set up PlayVox’s software, you’ll be named an admin user.

  • Similarly, if you’d like to set up a new integration, then you’ll be required to be a PlayVox admin user as well. 

This is the data you’ll be asked for during the integration:

Name: it is the connector’s name - you may have multiple connections and it is important for you to be able to properly identify them (i.e. LiveChat’s chat 1, India’s emails, Technical support chat, etc.).

A walkthrough on how to get LiveChat’s Login and API Key: 

Log into LiveChat (remember it must be with an Owner’s account) > My Profile > For Developers > Copy Login and paste it in the required space > now copy API key and paste it in the required space > click Accept

PlayVox's API Consumption for LiveChat's Integration

PlayVox consumes API like so:

  • 1 request to list tickets per page

  • 1 request for all groups

  • 1 request for all ticket details

About the credentials you need:

Supported Operation Mode for Livechat's Integration

This integration supports on-demand mode. It does have a limited number of filters (basic filters), therefore consuming API requests.  With this option you can have filters like so: 

Chat Filters: 

  • Rate

  • Visitor ID

  • Query

  • Group

Ticket Filters:

  • Status

  • Source

  • Requester mail

  • Query

  • Assigned

  • Tagged

  • Group

Now that you have all the data you’ll need, you can continue with the integration process. 

About the data we process, it is transmitted using encrypted TLSv1.2 over HTTPS and data at rest is kept encrypted using industry standard AES-256 on EBS Volumes in Amazon Web Services (AWS) facilities in the USA.

Find out about how LiveChat and PlayVox have worked together (includes a Customer Success Story).

If you’d like to know more about integrations, we have articles on:

You can also check out our privacy policy.

Questions? Don't be shy, contact us!

Last Edited: 08.13.19

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