After the removal on August 31, 2020, the Playvox interface will no longer be accessible via IE 11. Supported browsers for end users can be found here.

Why is Playvox removing this?

In 2015, Microsoft released the Edge browser as a replacement for IE. Because of this, Internet Explorer no longer receives major updates adding the latest security and functionality that supports complex web apps like Playvox. 

Playvox strives to deliver the best products that meet our customers needs. The increasing gap between Internet Explorer 11 and other browsers means we needed to consume a substantial  effort to avoid and fix defects that only appear in IE. Our technology choices and ability to deliver reliability and functionality are severely limited. .

Only 4.74% of Playvox customers use IE 11 to access the agent interface, we are removing support to focus efforts on the latest browsers with the latest functionality, such as Google Chrome (which 87% of our customer’s use today) to benefit as many customers as possible. 

What do I need to do?

Update your systems to ensure that your team members use a browser that will remain supported. See the Playvox Support browsers documentation.

Am I affected?

If you have team members who currently use IE 11 to sign in to the Playvox interface, they will need to update to another supported browser before August 31, 2020.

Who should I contact if I need help or have questions?

Please contact support@playvox.com with any additional questions.

Last Edited: 03.18.20

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