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Creating a Quality Evaluation - Notifying Agents and Team Leaders About Evaluations

Creating a Quality Evaluation - Notifying Agents and Team Leaders About Evaluations

Once a completed evaluation is submitted, both the agent and team leader receive a notification within their Playvox notifications & email.
Camilo Valencia avatar
Written by Camilo Valencia
Updated over a week ago

Below is a screenshot of notifications for an agent.

Below is a screenshot of notifications for a team leader.

The agent or team leader can click on the notification to review the evaluation, or they can open the evaluation from their Quality application.

For team leaders, go to Quality > Reports.

For agents, go to Quality > My stats > Evaluations.

Agents and team leaders can view the entire scorecard with detailed scoring information.

Agents are also prompted to acknowledge receipt of the scorecard.

Agents can leave comments for team leaders and quality analysts within the scorecard.

Last Edited: 06.12.20

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