Below is a screenshot of notifications for an agent.
Below is a screenshot of notifications for a team leader.
The agent or team leader can click on the notification to review the evaluation, or they can open the evaluation from their Quality application.
For team leaders, go to Quality > Reports.
For agents, go to Quality > My stats > Evaluations.
Agents and team leaders can view the entire scorecard with detailed scoring information.
Agents are also prompted to acknowledge receipt of the scorecard.
Agents can leave comments for team leaders and quality analysts within the scorecard.
- Step 5.2 - Creating Quality Scorecards
- Creating a Quality Evaluation - Searching for a Customer Interaction or Agent
- Creating a Quality Evaluation - Creating a Customer Interaction Evaluation
- Creating a Quality Evaluation - Reviewing Your Historical Evaluations
Last Edited: 06.12.20