If you have disputes activated, an agent can open a dispute at any time.

To view disputes:

  1. Log into Playvox.
  2. Click Quality at the top of the screen.
  3. Click the Disputes tab. The Disputes queue appears.

By default, an agent can open a dispute at any time. However, you have the option to limit the number of days an agent has to open a dispute.

To do this:

  • Click the gear icon and select Quality.
  • Click the Disputes tab.
  • Click to select the Enable a time from to start a Dispute process checkbox.
  • Enter the number of days a user has to start a dispute.

Note: After this number of days, the Start Dispute button within the evaluation will be disabled.

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