Limiting the Timeframe to Start a Dispute

If you have disputes activated, an agent can open a dispute at any time.

To view disputes:

1. Log into Playvox.
2. Click Quality at the top of the screen.
3. Click the Disputes tab. The Disputes queue appears.

By default, an agent can open a dispute at any time. However, you have the option to limit the number of days an agent has to open a dispute.

To do this:

• Click the gear icon and select Quality.
• Click the Disputes tab.

• Click to select the Enable a time from to start a Dispute process checkbox.
• Enter the number of days a user has to start a dispute.

Note: After this number of days, the Start Dispute button within the evaluation will be disabled.