The audit logs contain records of all actions in your Playvox environment. Audit logs include information such as:

  • Login fail
  • Login success
  • Update to a user profile
  • Update to a user role
  • Login failed with a valid email
  • Recovered password with incorrect email address
  • Recovered password with valid email address
  • Register an event when a new User is created
  • Register an event when a new Team is created
  • Register an event when a new Role is created
  • Register an event when a new User is updated
  • Register an event when a new Team is updated
  • Register an event when a new Role is updated
  • Register an event when a new Team is deleted
  • Register an event when a new Role is deleted
  • Register an event when a user is deactivated or activated
  • Register an event when a user is assigned to a Team
  • Register an event when a Role changes
  • Export quality overview
  • Export calibration
  • Export calibration reports
  • Export disputes
  • Export coaching sessions
  • Export users

This article provides an overview of how to access, filter, and view the audit log information.

NOTE: Only Admins and Super Administrators can access the audit logs. If you need access to Audit Logs, contact Support to have this enabled.

Review audit log information

Now that Audit Logs have been enabled for you, as a way to test what actions will look like in the log, let’s explore how to generate simple login information in the audit logs.

Failed Login

Step 1 — Logout as administrator, and attempt to login as a user by using an incorrect username. After the error message appears, login with the correct username and password.

Step 2 — In the user menu, click Audit logs.

You should see several events for the incorrect and correct logins you just performed. Look in the Action column for one user.login_failed event and also a user.login_succeeded event.

Update the User Profile

Next, let’s change the last name of the user and see the effect in the audit log.

Step 1 — Click your user profile icon in the upper-right corner and then choose User Management from the menu.

Step 2 — Edit the user profile of your test user, change the Last Name and click the Save button.

Step 3 — Open the Audit Logs again and you should see several events for the change of the name (and results for the change back). Look in the Action column for user.user.updated event and double click on the row to see the event detail windown which shows what was changed.

Add a user to a team

Next, let’s add a user to a team and see the effect on the audit log.

Step 1 — Click your user profile icon in the upper-right corner and then choose Teams from the menu.

Step 2 — Locate the test user in the Team list and click the Manage button.

Step 3 — Scroll down to the section, Users Not Assigned to a Team. Search for the test user, check the box for that user, and then click the Save button.

Step 4 — Open the Audit Logs again and you should see an event for the change of the team. Look in the Action column for the user.team.updated event and double click on the row to see the event detail window which shows what was changed.

Congratulations!

You have completed these simple tasks to see how the information will be displayed in the audit logs. If you have further questions, please contact your CSM.


Last Edited: 02.18.21

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