Here is where you can get creative. Customize your Survey by changing the background image or color, font, and rating type.

1. In the left-hand navigation bar, click Customize theme.

2. You will now be able to change the Background image and color. Here are some helpful tips if selecting an image for your background:

  • Try to use images with a greater width than height to preserve the aspect ratio of your screen. Some common screen resolutions are 1920x1080, 1366x768, 1440x900, 1536x864, and 1024x768.

  • Though you may upload files up to 1MB in size, images smaller than 300kb are recommended for faster loading times. You can follow this link to change image sizes.

  • Make sure to upload images in the PNG format. This allows for transparencies if needed.

3. To complete customization of your theme, choose your

  • Font

  • The font colors used for your question text and answer text

  • The font sizes used for your question text and answer text

  • The color of the rating stars (black or yellow)

4. When you are done, click Update theme.

Now you're ready to Add Questions to your survey! Click here to get started.

Check out more VoC articles here!

VoC at a Glance

Creating and Managing VoC Surveys

Adding Questions to a Survey

Sending a Test VoC Survey

Delivering Your VoC Survey to Customers

VoC Integrations with Zendesk and Kustomer

VoC Triggers with Zendesk and Kustomer

Managing VoC Survey Activity

VoC Reports

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