By default, Playvox’s scorecards are graded on a scale of 0 to 100 points. However, with the addition of Bonus sections, you can allow evaluators to assign additional points over and above 100. For example, perhaps you want to have a scorecard with an additional bonus section that allows users to earn an additional 20 points (for a maximum score of 120 points). Extra credit for the win!
How to Add Bonus Sections to a New Scorecard
You can create new scorecards with bonus sections by going to Quality > Scorecards.
Click Create a new scorecard and in the dropdown that opens up, choose your desired method for creating a scorecard.
Let’s choose the Use a template option for the purpose of this tutorial (though Bonus sections may be added to either). Find the template you want to use in the Template Gallery and click Use this template.
However, we understand that decisions are hard! If you want to change your mind at this point, you can still click Start from Scratch.
You will be redirected to the screen where you can edit your scorecard. Note that each section has a Bonus section checkbox. Each section that has this box checked will be treated as a bonus section.
Note: If you want to create a new Bonus Section or change an existing section to act as a Bonus Section, your scorecard needs to have two or more Sections, with one of the sections being normal scoring (not bonus). You’ll also need to remove all N/A questions from Sections you’d like to make into Bonus Sections.
Once you click the Bonus Section box, a green banner will appear explaining that this is now a Bonus Section.
You can also see these changes by scrolling up to the top of the scorecard and clicking Preview. This same explanation of the Bonus section is now displayed in light blue.
In Preview and Publish mode, you’ll see View summary in the bottom left footer. When clicked, a pop-up window will appear with a summary of all the sections on the scorecard. The bonus sections are labeled accordingly.
Return to the editing window at any time by clicking Edit at the top right. Along the footer of the edit mode, you’ll be able to change:
Weight: Allows you to adjust the weighting for each section, including the bonuses.
Note: Clicking Distribute will automatically result in an even distribution of percentages throughout the section with a 10% bonus. To change this, simply edit the fields and click Confirm. All Non-Bonus sections must add up to 100%.
Scorecard settings: Allows you to change the settings for your scorecard. Heads up that the Pre-Checked setting, which (if enabled) pre-fills answers for regular sections, does not apply to bonus sections.
Converting a Regular Section to a Bonus Section
You can also edit an existing scorecard (that is in Draft state and therefore has not been Published), changing one or more of its regular sections to bonus sections. To start, go to Quality > Scorecards. Find the scorecard that you want to edit, and click its associated Edit button.
Once you have been redirected, find the section that you want to act as a bonus section. Check its Bonus section checkbox. When you are done editing your scorecard, click Publish and follow the prompts displayed to continue.
Important Info on Bonus Sections
When working with bonus sections, please keep the following in mind:
1.The data from bonus sections are not visible in select Quality reports, including:
Errors trend per section
Trend by correct answer
Coaching opportunity by question
2. If a Fail All condition is met, regardless of whether a user manually assigned the fail or there is a rule doing so, the person being evaluated will get a 0%, even if they receive points on a bonus section.
3. When working in Quality > Interactions, evaluators cannot attach highlights to bonus sections; they may only be attached to regular sections.
4. No limit is added for the number of bonus points.
Way to go! You’re now a pro on Bonus Sections! Now that you know the ins and outs of creating scorecards, you may want to check out our Best Practices: Creating Scorecards.
And in case you missed something about Scorecards, you can always review with the following articles: