Reporting is not one-size-fits-all. It’s as intricate and diverse as each member of your team. With Playvox, you can find in-depth information on a granular level for the following categories:
Within each of these categories you’ll find a list of associated reports like Trend by score, Error trend by section, Trend by question group, Coaching opportunities by section, and Scorecard overview - just to name a few!
Creating Quality Reports
Log into your Playvox account and go to Quality > Reports.
Scroll down to your list of Scorecards. Find the Scorecard you’d like to run a report on and click.
You may also select your scorecard at the top of the reports page.
Under Select report, choose which report you would like to see.
You also have the option of selecting a specific team to report on. Click Select team if you’d like to filter by teams. At the top right of the page, you’ll see a date range. Click this button to filter which dates you’d like to see in the report.
As you click different filters or request different data, Playvox will generate and display your reports.
If you select Errors trend by section report, you may get more detailed information by scrolling down to the bottom of the page and either clicking the section name on the left, or view details on the right. Both will lead you to an Errors trend by question report(for the section you selected.
If you’d like to see Errors trend by question group, the same basic idea applies. Playvox will generate a summary of this data, but by clicking on the specific group name at the bottom left of the page, you will be able to see a more detailed breakdown of results.
Exporting Your Data
If at any time you’d like to export your data for a particular report, just click that Export button under the graph. Playvox will create an Excel file containing your results for use in the spreadsheet software of your choice or imported into a third-party business intelligence solution.
Great job! You now have all the tools you need to view and export the Quality reports your team needs.
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