Why is Learning important to my team?

“Learning programs have the power to build a market-leading workforce that’s cohesive, efficient and committed to delivering the best customer experience with every interaction.”

Playvox’s Learning product has 4 areas: Homeroom, Library, Manager, and Reports. We’ll briefly cover each area in this article to get you acquainted with the lay of the Learning land.


Homeroom is your starting point. Get in your seat before the bell rings, or we’ll mark you tardy (Just kidding)! All jokes aside, this is where you’ll be able to see the courses you’ve enrolled in as well as whether they are Ongoing or Completed.

  • Ongoing lists your courses that have Approaching Deadlines or are Pending approval from the Course Administrator. You’ll also be able to see if a course is Overdue.

  • Completed lists all of the courses that you have successfully completed.

Note: If you have not yet completed a course, this tab will not be present on your Homeroom page.

Click on any course to view the course page.


In the Library, you can easily access all of your existing courses and learning paths. You can also browse any new courses or paths that are available to you. The page is organized by My courses, My learning paths, New courses, New Learning Paths, and Skills. You may also search for courses or learning paths in the search bar and filter according to your preferences.


If you have manager permissions, you will see a Manager link at the top of the page.

The Courses tab allows you to:

  • View a summary of the total number of courses and the learners enrolled.

  • Create a new course with the New Course button.

  • View the Courses list as well as an Archive list.

  • Edit, Archive or Delete any Course you have access to.

The Learning paths allows you to:

  • View a summary of the total number of learning paths, courses, and the learners enrolled.

  • Create a new learning path with the New Learning Path button.

  • View the Learning Paths list as well as an Archive list.

  • Edit, Archive or Delete any Learning path you have access to.


A general summary of your Learning data will be highlighted at the top of this page. You’ll be able to see statistics for Library Material (total number of Activities, Courses, and Learning Paths), Activities Completed, Training Hours, and Enrollments.

You can find more in-depth information about Activity, Learners, Courses, and Learning paths by clicking the tabs under Overview.

Note: To view reports, you must have the correct permissions enabled. You can read more about that here.

Excellent work! You’re well on your way to creating a stellar curriculum. Keep your reading glasses on, because we’re just getting started. Check these out next:

Creating and Publishing Courses

Courses: Adding Enrichment Activities

Courses: Adding Video Activities

Courses: Adding Quizzes

Courses: Adding PlayCards

Adding Attachments to Course Activities

Course Management

Enrolling Learners in a Course

Creating and Publishing Learning Paths

Learning Path Management

Learning Reports

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