What is SAML?

SAML stands for Security Assertion Markup Language. It’s a protocol for authenticating users to 3rd party web apps. As Duo wisely states, “To combine analogies, if you think of single sign-on (SSO) as ‘one password to rule them all,’ think of SAML as the glue that binds them all together.

SSO and SAML let your team concentrate on providing excellent customer service, not juggling seven different passwords to get to where they need to go.

Note: This article is intended for Playvox QMS customers, only. Please refer to this article if you would like to configure SSO using SAML for your Playvox WFM product.

Here’s how to do it

  1. Go to Settings > Community.

2. Click on the Security tab.

Click on the Security tab.

3. Scroll down and check Allow SAML sign on for everyone.

Note: If you don’t see this option on your site, please reach out to our team at support@playvox.com.

Scroll down and check Allow SAML sign on for everyone.

4. Copy and Paste the Remote Login URL, the Remote Logout URL, the Issuer URL,

and the X.509 Certificate from your Identity Provider (IdP) site.

Note: The data needed to complete this step in the configuration will depend on the specific vendor implementation. You may want to reference these sites:

Check How to Configure SAML 2.0 for ScreenSteps in OKTA.

Single sign-on to applications in Azure Active Directory

**********************************************EXAMPLE************************************************

In Okta, for example, you’ll need to first download the Playvox App. Fill out the required fields, and then click View Setup Instructions.

A new page will appear. Copy and paste the required fields into Playvox.

Copy and Paste the Remote Login URL, the Remote Logout URL, the Issuer URL, and the X.509 Certificate from your Okta site.

*********************************************END EXAMPLE*******************************************

5. Click Save.

Click on Save

That’s it! Playvox will now request automatic authentication across your identity providers bypassing basic user and password options.

Note: You can always disable the SAML sign on and Playvox will request basic authentication again.

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