Audit logs aren’t shiny, or fancy; they’re the wallflowers of great Quality Management products, like Playvox. If they were a character in a movie, they would probably only have one line - like when the waitress comes up to the main character and says, “Whatcha havin’ today, dear?” But audit logs are crucial to your organization’s success. They help you gain insight, enhance security, demonstrate compliance, and manage risks.

Let’s check out what actions your Audit Log includes:

  • Login Fails and Successes

  • Updates to a user profile, and role

  • Recovered password with valid or incorrect email address

  • Registered events when a new User, Team or Role is created, updated or deleted

Remember: Users may not be deleted, only deactivated. See this article for more information about Roles Management.

  • Registered events when a user is deactivated or activated, when a user is assigned to a Team, or when a Role changes

  • Exports in quality overview, calibration sessions, calibration reports, disputes, coaching sessions, and users

NOTE: Please contact support to enable your Audit Log. Remember, only Admins and Super Admins can access these logs.

Filters

You may filter and search your audit log by the following criteria:

  • Search by Name - Use only numbers, letters, whitespace, or underscores.

  • Action - choose from the drop-down menu.

Note: Read on in this article to view the value associated with each action.

  • Date - Select the date range you’d like to view.

Value Chart

Below, you’ll find descriptions of each action on your audit log.

ACTION

VALUE

Login Fail

user.login_failed

Login Success

user.login_succeeded

User Created

user.user.created

User Updated, Activated or Deactivated

user.user.updated

User assigned to new team

user.team.updated

User Role Change

user.role.updated

Export: Quality Overview

user.export_quality_overview

Export: Quality Disputes

user.export_quality_disputes

Export: Quality Calibrations

user.export_quality_calibrations

Export: Coachings

user.export_coachings

Export: Users

user.export_users

User Changed Password

user.changed_password

User Requested Recovery Password

user.request.recovery_password

Going Further

To get more details on any event in your Audit Log, simply click anywhere on the corresponding row.

A new window will appear with details of the event.

Great work! You’re an Audit Log pro, now. Happy tracking!

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