Audit logs aren’t shiny, or fancy; they’re the wallflowers of great Quality Management products, like Playvox. If they were a character in a movie, they would probably only have one line - like when the waitress comes up to the main character and says, “Whatcha havin’ today, dear?” But audit logs are crucial to your organization’s success. They help you gain insight, enhance security, demonstrate compliance, and manage risks.
Let’s check out what actions your Audit Log includes:
Login Fails and Successes
Updates to a user profile, and role
Recovered password with valid or incorrect email address
Registered events when a new User, Team or Role is created, updated or deleted
Remember: Users may not be deleted, only deactivated. See this article for more information about Roles Management. |
Registered events when a user is deactivated or activated, when a user is assigned to a Team, or when a Role changes
Exports in quality overview, calibration sessions, calibration reports, disputes, coaching sessions, and users
NOTE: Please contact support to enable your Audit Log. Remember, only Admins and Super Admins can access these logs. |
Filters
You may filter and search your audit log by the following criteria:
Search by Name - Use only numbers, letters, whitespace, or underscores.
Action - choose from the drop-down menu.
Note: Read on in this article to view the value associated with each action. |
Date - Select the date range you’d like to view.
Value Chart
Below, you’ll find descriptions of each action on your audit log.
ACTION | VALUE |
Login Fail | user.login_failed |
Login Success | user.login_succeeded |
User Created | user.user.created |
User Updated, Activated or Deactivated | user.user.updated |
User assigned to new team | user.team.updated |
User Role Change | user.role.updated |
Export: Quality Overview | user.export_quality_overview |
Export: Quality Disputes | user.export_quality_disputes |
Export: Quality Calibrations | user.export_quality_calibrations |
Export: Coachings | user.export_coachings |
Export: Users | user.export_users |
User Changed Password | user.changed_password |
User Requested Recovery Password | user.request.recovery_password |
Going Further
To get more details on any event in your Audit Log, simply click anywhere on the corresponding row.
A new window will appear with details of the event.
Great work! You’re an Audit Log pro, now. Happy tracking!