UJET and Playvox share a similar vision – to empower contact center agents to be their best and deliver amazing customer experiences,” - Carver Matheidas, Vice President of Channels for Playvox.

This article will walk you through connecting UJET and Playvox. It’s easy, as it should be! First, let’s make sure we have all the required information.

Requirements

To connect UJET to Playvox, you must be an Admin or Super Admin in Playvox. You must also be able to access Developer Settings in UJET (Go to UJET Settings > Users and Teams. From here, you can add or manage Users and Roles. Make sure the Developer Settings box is checked.)

Start at UJET

  1. Log in to UJET.

  2. Go to Settings (3 horizontal bars in the upper right corner).

Go to Settings

3. Then select Developer Settings.

Remember: You must have access to Developer Settings to connect to Playvox.

Then select Developer Settings.

4. You'll be brought to the Developer Settings page. Make sure UJET is selected.

You'll be brought to the Developer Settings page.

5. Scroll down to Company Key & Secret Code.

Scroll down to Company Key & Secret Code.

6. Copy and paste the key and secret code into a safe document. You’ll need these

for the corresponding fields within the Playvox integration page.

Copy and paste the key and secret code into the corresponding fields in the Playvox integration page.

Go to Playvox

  1. Now, log in to Playvox with your Admin credentials.

Log in to Playvox.

2. Go to Settings > Integrations.

Go to Settings > Integrations.

3. Click the New button at the top right of the page.

Click the New button at the top right of the page.

4. Select the UJET image.

Select the UJET image.

5. You’ll be brought to a new page. First, name your Connector.

Name your Connector.

6. Type in the subdomain of your UJET site. (E.g. In

www.playvox123.ujet.co, "playvox123" is your subdomain.)

Type in the Subdomain of your UJET site. E.g. In <a href=www.playvox123.ujet.co, "playvox123" is your subdomain."/>

7. Now is the time to access that secure document you created earlier! Don’t you

love when things come full circle? Paste that UJET Company Key and Company

Secret Code into the corresponding fields.

Paste the UJET Company Key and Company Secret Code here.

8. Click Connect.

Click Connect.

9. Hooray! You’ll receive a confirmation message once you’ve connected. Click on

Customize settings.

Click on Customize settings.

10. From here, you’ll be able to adjust your display and filters.

Going Further

  1. Once you’ve adjusted your settings, click the go back button to return to the Integrations Settings page.

Click on GO BACK

2. Click the Actions button next to your UJET integration.

3. Click Edit to modify the name, subdomain, company key, or company secret

code.

Click on Edit

4. Click on Settings to change your Filters and Display settings.

Click on Settings

5. Click Delete to delete the integration.

Click on delete

Congratulations! You’ve successfully set up an integration between UJET and Playvox, so you can give your customers what they deserve - the best!

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