Customer-centric Aircall comes together with agent-centric Playvox to transform the entire QM experience in a dreamy, cloud-based environment. Seamlessly integrate recordings and metadata from an Aircall account into your Playvox Quality Management.
First, you’ll need to generate an API key and token from Aircall. With that information, you’ll be able to successfully integrate into Playvox’s platform.
Note: You’ll need to be in Admin in both Aircall and Playvox to complete the integration. |
Let’s check it out.
Gather Information from Aircall
Log in to your Aircall account.
Click on Integrations & API from the tab on the left.
2. Click the API keys tab.
3. Click on Generate an API key.
A pop-up window will appear.
4. Create your Key Name.
Your API ID and Token will be visible from this window.
5. Click Copy to copy your API Token.
Important: Make sure to keep your API ID and API Token in a safe place that you can access later. Once you hit confirm, the window will close and this crucial information will no longer be available. |
6. Click Confirm once your API ID, API Token, and Curl (optional) are copied and
pasted into a secure document.
Enter Aircall Information into Playvox
Log in to your Playvox account.
Go to Settings > Integrations.
3. Click the New button at the top right.
4. A new window will appear. Select Aircall from the Integrations list.
5. A form will appear. Fill in the Name of your connector, the API ID, and API Token
that you copied from Aircall in the previous steps.
6. Click Connect.
7. A confirmation message (and a very joyful agent) will appear saying that Aircall
was successfully connected. Click on Customize Settings.
8. From here, you’ll be able to adjust your display and filters.
Going Further
Once you’ve adjusted your settings, click the go back button to return to the Integrations Settings page.
2. Click the Actions button next to your Aircall integration.
3. Click Edit to modify the name, API ID, or API Token.
4. Click on Settings to change your Filters and Display settings.
5. Click Delete to delete the integration.
Interactions with Aircall
To view your Aircall interactions, go to Quality > Interactions.
2. Under filter, select the connector you made with Aircall.
3. Depending on the display and filter settings, you’ll be able to see the recordings
and metadata associated with each call.
Congratulations! You’ve successfully set up an integration between Aircall and Playvox, so your information can materialize as seamlessly as water vapor into clouds.