With Quality Evaluations Logs, you can view the original evaluation submission along with any edits made after submission. You’ll be able to see who modified what, and when.

Edit Example and Viewing the Evaluations Log

Let’s walk through a quick example of how these logs work. First, we’ll make edits to an existing evaluation. Then, we’ll see how to view that information and what details are included. Here we go!

  1. Go to Quality > Evaluations.

Go to Quality > Evaluations

2. Select the evaluation to open it.

Select the evaluation to open it.

3. Select Edit from the Actions drop-down menu.

As an example, click Edit in the Actions drop-down menu.

4. For the purpose of our example, make a change to the evaluation (e.g. Select

"No" when the answer was previously "Yes").

Make a change to the evaluation (select

5. Click the Send Evaluation button.

Click the Send Evaluation button.

6. A confirmation banner will appear at the top of your screen indicating that the

changes have been made. Click Actions and select View Logs.

After receiving confirmation that the changes have been made, click Actions and select View Logs.

7. A pop-up window will appear showing the Date (sorted newest to oldest), the

User who made the changes, and the Log activity.

Note: The arrow indicates our example of an Answer option change in the log.

A pop-up window will appear with date (sorted newest to oldest), User who made the changes, and Log activity. You'll notice the Answer change example in the log.

The following types of changes are logged:

  • Changes to the responses of the evaluations

  • Changes to the values in custom fields

  • Changes to the custom feedback options

  • Changes in the number of the interaction

  • Changes to the comments for a specific section or a specific question

  • Changes to the evaluation date

  • Changes to the name of the evaluators

  • Changes in the user(s) to notify

  • If/when the user signs the evaluations

Great work! Go forth and view your Evaluations Logs with confidence!

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