“Members of a group help each other in need, cooperate to reach goals, share resources, and, last but not least, provide opportunities for social interaction, companionship, and support,” says Mark Leary, Ph.D., Duke University. Playvox’s Motivation product features a Community Wall where everyone from Agents to CEOs can ask questions, share ideas, and offer recognition to team members. While this platform-wide community is an incredible tool, Playvox recognizes that all information does not apply to all parties.

Community groups allow you to segment Playvox users and create feed walls that are private and accessible only to those with the appropriate permissions.

Note: If you are not an administrator or the creator of a group, you must be invited to a group to become a member.

Create a New Group

You may add a new group from Community Settings or from the General Feed. We’ll go through both.

From Community Settings:

1. Go to Settings > Community.

Go to Settings > Community.

2. Click on the Community Groups tab.

Click on the Community Groups tab.

Note: The General feed wall is a publicly-accessible area. If you have access to the Motivation App, then you also have access to the feed wall. Because General is the default feed, administrators cannot edit or delete this overarching group.

Note: The General feed wall is a publicly-accessible area. If you have access to the Motivation App, then you also have access to the feed wall. Because General is the default feed, administrators cannot edit or delete this overarching group.

3. Click Create to create a new group.

Click Create to create a new group.

4. A pop-up window will appear. (Skip to the “Filling out the Details” section of this article to continue).

From General Feed:

1. Click the “+” icon next to Groups on the right side of your feed.

2. A popup window will appear.

Filling out the Details

Before you start filling out the details, check out the table below for some helpful clarification as you create your group.

1. Name your Group (required) and add a description (optional).

Name your Group (required) and add a description (optional).

2. Search for members you’d like to add in the search bar, or select teams or individuals from the list.

3. Click Save to create the group. Chosen members will get an email as well as a bell notification saying they’ve been added to the group.

Click Save.

4. You’ll be redirected to the group page once it’s been created.

Community Group Management

You can manage or make changes to your group at any time by clicking on the settings icon located to the right of your group’s home page.

This launches the same dialog window you used when creating the group. However, you will simply be adjusting the settings you previously described, as opposed to providing new values.

How to Manage Multiple Groups

If you have sufficient privileges, you can manage all of the groups affiliated with your Motivation product. Launch the Group Settings page by going to the settings icon located to the top right of the Groups section of the Community homepage.

The Group Settings page provides you with a full list of groups associated with your Motivation product. You will also see information about:

  • Who created the group

  • The number of members in the group

  • When the group was created

You may also choose to edit the group (e.g., by changing its name or description or adding/removing members). To do so, click on the group’s edit icon. You may delete the group if it’s no longer needed by clicking on the group’s trash can icon.

Note: Once you delete a group, you will also delete and lose access to all posts and content created as part of the group. Any karma given to users will also be deleted and no longer reflected in the user counts.

Fantastic work on building your community! Check out this article to read more about the General Community Feed.

You might want to revisit these articles as well:

Motivation at a Glance

Community Settings

Community Wall

Karma Points and Recognition Badges

Karma Store

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