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Integrations and Apps
How to's, credentials, API consumption, security, privacy and FAQs
+3
36 articles in this collection
Written by
Ariel Cordiviola,
Camilo Valencia,
Kayla Lynn Turner
and 3 others
Overview
Playvox Integrations: Basic Information
Create connections with other platforms
Written by
Jana Debusk
Updated over a week ago
Playvox Integrations List
Current Integrations and FAQs
Written by
Jana Debusk
Updated this week
Creating customer interaction filters
Create and configure filters for connectors and FTP Audio Files
Written by
Jana Debusk
Updated over a week ago
Interactions settings
Control which fields are displayed in your interactions
Written by
Jana Debusk
Updated over a week ago
Selecting Customer Interactions
Selecting Customer Interactions, Quick Filters, and Quick Searches
Written by
Jana Debusk
Updated over a week ago
Integrations
Salesforce & Playvox
Import users and Metadata from Salesforce to Playvox, and filter by Case, Event, LiveChat Transcript, or Task
Written by
Jana Debusk
Updated over a week ago
Salesforce Integration - Tech Notes
REST API and OAuth 2.0 protocol
Written by
Jana Debusk
Updated over a week ago
Aircall & Playvox
Import Recordings and Metadata from Aircall to Playvox
Written by
Jana Debusk
Updated over a week ago
Zendesk Chat (Zopim) and Playvox
Create an API Client, Gather Credentials, and Connect to Playvox
Written by
Jana Debusk
Updated over a week ago
VoC Integration for Zendesk and Kustomer
Connect your CRM to Playvox’s VoC product
Written by
Jana Debusk
Updated over a week ago
Supported Operation Modes for Zendesk’s Integration
Integration's filters, metadata, API requests and security.
Written by
Camilo Valencia
Updated over a week ago
Zendesk & Playvox
Import Users and Interactions from Zendesk to Playvox
Written by
Jana Debusk
Updated over a week ago
UJET & Playvox
Import Metadata from UJET to Playvox
Written by
Jana Debusk
Updated over a week ago
Dialpad & Playvox
Import Metadata, Call Transcripts, and Audio Recordings from Dialpad to Playvox
Written by
Jana Debusk
Updated over a week ago
Five9 Users & Playvox
Import Users from Five9 to Playvox
Written by
Jana Debusk
Updated over a week ago
Five9 Calls & Playvox
Import metadata and audio files from Five9 into Playvox
Written by
Jana Debusk
Updated over a week ago
How to get the data I will need to integrate Freshdesk & Playvox
S
Written by
Siobhan Miller
Updated over a week ago
How to get the data I will need to integrate HelpScout & PlayVox
Where to get the credentials, what they are used for, API consumption and supported operation mode.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Helpshift & PlayVox
Where to get the credentials, what they are used for, and API consumption.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Intercom & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Kustomer & Playvox
Where to get the credentials, what they are used for, supported operation mode and API consumption.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate LiveChat & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to Integrate LiveChat v3.2 and Playvox
Find here the necessary information needed to integrate with LiveChat v3.2
Written by
Kayla Lynn Turner
Updated over a week ago
Setup For FTP Audio Integration From RingCentral Engage Voice to Playvox FTP.
How to connect RingCentral Engage Voice to Playvox FTP.
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Written by
Siobhan Miller
Updated over a week ago
How to get the data I will need to integrate RingCentral & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Servicenow & Playvox
Where to get the credentials, what they are used for, supported operation mode, and API consumption.
S
Written by
Siobhan Miller
Updated over a week ago
Playvox API
Playvox API Integration for External Systems
The Custom Integrations API allows you to send data from your system for use in Playvox.
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Written by
Siobhan Miller
Updated over a week ago
Sending Attachments Using Playvox API Integration for External Systems
Learn how to send audio, video or different types of files in your API Integration for external systems.
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Written by
Siobhan Miller
Updated over a week ago
Playvox API Keys Management
You can integrate your external client applications or third-party systems with Playvox so that it can use your Playvox data.
Written by
Camilo Valencia
Updated over a week ago
How to Export Reporting Data using Playvox's API
You can export your Evaluations data from Playvox using the Dashboard or the API.
Written by
Camilo Valencia
Updated over a week ago
API Consumption For PlayVox’s Existing Integrations
Overview of variables that will impact API consumption
Written by
Camilo Valencia
Updated over a week ago
Playvox Connectors
Playvox's FTP Audio Connector
How to connect, supported file extensions, audio filename structure, custom fields, and audio log.
Written by
Camilo Valencia
Updated over a week ago
Updates to the audio player
Explore the new features of the audio player
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Written by
Jennifer Waite
Updated over a week ago
Playvox Apps
Installing Playvox App for Zendesk Support
Add the Playvox App to Zendesk Support
Written by
Jana Debusk
Updated over a week ago
Using Playvox App for Zendesk Support
View detailed customer information, tickets, and access customer interaction evaluations
Written by
Jana Debusk
Updated over a week ago
Playvox App for Slack
Slack is the glue that ties together communications and notifications from systems throughout an organization.
Written by
Ariel Cordiviola
Updated over a week ago