Integrations and Apps

Playvox Integrations: Basic Information

Create connections with other platforms

Written by Jana Debusk
Updated over a week ago

Playvox Integrations List

Current Integrations and FAQs

Written by Jana Debusk
Updated over a week ago

Creating customer interaction filters

Create and configure filters for connectors and FTP Audio Files

Written by Jana Debusk
Updated over a week ago

Interactions settings

Control which fields are displayed in your interactions

Written by Jana Debusk
Updated over a week ago

Selecting Customer Interactions

Selecting Customer Interactions, Quick Filters, and Quick Searches

Written by Jana Debusk
Updated over a week ago

Salesforce & Playvox

Import users and Metadata from Salesforce to Playvox, and filter by Case, Event, LiveChat Transcript, or Task

Written by Jana Debusk
Updated over a week ago

Salesforce Integration - Tech Notes

REST API and OAuth 2.0 protocol

Written by Jana Debusk
Updated over a week ago

Aircall & Playvox

Import Recordings and Metadata from Aircall to Playvox

Written by Jana Debusk
Updated over a week ago

Zendesk Chat (Zopim) and Playvox

Create an API Client, Gather Credentials, and Connect to Playvox

Written by Jana Debusk
Updated over a week ago

VoC Integration for Zendesk and Kustomer

Connect your CRM to Playvox’s VoC product

Written by Jana Debusk
Updated over a week ago

Zendesk: Supported Operation Modes

Filters, Metadata, API requests and Security

Written by Jana Debusk
Updated over a week ago

Zendesk & Playvox

Import Users and Interactions from Zendesk to Playvox

Written by Jana Debusk
Updated over a week ago

UJET & Playvox

Import Metadata from UJET to Playvox

Written by Jana Debusk
Updated over a week ago

Dialpad & Playvox

Import Metadata, Call Transcripts, and Audio Recordings from Dialpad to Playvox

Written by Jana Debusk
Updated over a week ago

Five9 Users & Playvox

Import Users from Five9 to Playvox

Written by Jana Debusk
Updated over a week ago

Five9 Calls & Playvox

Import metadata and audio files from Five9 into Playvox

Written by Jana Debusk
Updated over a week ago

How to get the data I will need to integrate Freshdesk & Playvox

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Written by Siobhan Miller
Updated over a week ago

How to get the data I will need to integrate HelpScout & PlayVox

Where to get the credentials, what they are used for, API consumption and supported operation mode.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Helpshift & PlayVox

Where to get the credentials, what they are used for, and API consumption.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Intercom & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Kustomer & Playvox

Where to get the credentials, what they are used for, supported operation mode and API consumption.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate LiveChat & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to Integrate LiveChat v3.2 and Playvox

Find here the necessary information needed to integrate with LiveChat v3.2

Written by Kayla Lynn Turner
Updated over a week ago

Setup For FTP Audio Integration From RingCentral Engage Voice to Playvox FTP.

How to connect RingCentral Engage Voice to Playvox FTP.

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Written by Siobhan Miller
Updated over a week ago

How to get the data I will need to integrate RingCentral & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Servicenow & Playvox

Where to get the credentials, what they are used for, supported operation mode, and API consumption.

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Written by Siobhan Miller
Updated over a week ago

Playvox API Integration for External Systems

The Custom Integrations API allows you to send data from your system for use in Playvox.

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Written by Siobhan Miller
Updated over a week ago

Sending Attachments Using Playvox API Integration for External Systems

Learn how to send audio, video or different types of files in your API Integration for external systems.

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Written by Siobhan Miller
Updated over a week ago

Playvox API Keys Management

You can integrate your external client applications or third-party systems with Playvox so that it can use your Playvox data.

Written by Camilo Valencia
Updated over a week ago

How to Export Reporting Data using Playvox's API

You can export your Evaluations data from Playvox using the Dashboard or the API.

Written by Camilo Valencia
Updated over a week ago

API Consumption For PlayVox’s Existing Integrations

Overview of variables that will impact API consumption

Written by Camilo Valencia
Updated over a week ago

Playvox's FTP Audio Connector

How to connect, supported file extensions, audio filename structure, custom fields, and audio log.

Written by Camilo Valencia
Updated over a week ago

Updates to the audio player

Explore the new features of the audio player

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Written by Jennifer Waite
Updated over a week ago

Installing Playvox App for Zendesk Support

Add the Playvox App to Zendesk Support

Written by Jana Debusk
Updated over a week ago

Playvox WFM Slack Integration Setup

To use the Playvox WFM app for Slack, you'll need an active subscription to the Playvox WFM platform and a user account on Playvox WFM.

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Written by Jennifer Waite
Updated over a week ago

Using Playvox App for Zendesk Support

View detailed customer information, tickets, and access customer interaction evaluations

Written by Jana Debusk
Updated over a week ago

Playvox App for Slack

Slack is the glue that ties together communications and notifications from systems throughout an organization.

Written by Ariel Cordiviola
Updated over a week ago