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Integrations and Apps
How to's, credentials, API consumption, security, privacy and FAQs
+4
37 articles in this collection
Written by
Ariel Cordiviola,
Camilo Valencia,
Kayla Lynn Turner
and 4 others
Overview
Playvox Integrations: Basic Information
Create connections with other platforms
Written by
Jana Debusk
Updated over a week ago
Playvox Integrations List
Current Integrations and FAQs
Written by
Jana Debusk
Updated over a week ago
Creating customer interaction filters
Create and configure filters for connectors and FTP Audio Files
Written by
Jana Debusk
Updated over a week ago
Interactions settings
Control which fields are displayed in your interactions
Written by
Jana Debusk
Updated over a week ago
Selecting Customer Interactions
Selecting Customer Interactions, Quick Filters, and Quick Searches
Written by
Jana Debusk
Updated over a week ago
Integrations
Salesforce & Playvox
Import users and Metadata from Salesforce to Playvox, and filter by Case, Event, LiveChat Transcript, or Task
Written by
Jana Debusk
Updated over a week ago
Salesforce Integration - Tech Notes
REST API and OAuth 2.0 protocol
Written by
Jana Debusk
Updated over a week ago
Zendesk & Playvox
Import Users and Interactions from Zendesk to Playvox
Written by
Jana Debusk
Updated over a week ago
Zendesk Chat (Zopim) and Playvox
Create an API Client, Gather Credentials, and Connect to Playvox
Written by
Jana Debusk
Updated over a week ago
Zendesk: Supported Operation Modes
Filters, Metadata, API requests and Security
Written by
Jana Debusk
Updated over a week ago
VoC Integration for Zendesk and Kustomer
Connect your CRM to Playvox’s VoC product
Written by
Jana Debusk
Updated over a week ago
Kustomer & Playvox
Import Interactions from Kustomer to Playvox
Written by
Olga Medina
Updated over a week ago
Aircall & Playvox
Import Recordings and Metadata from Aircall to Playvox
Written by
Jana Debusk
Updated over a week ago
UJET & Playvox
Import Metadata from UJET to Playvox
Written by
Jana Debusk
Updated over a week ago
Dialpad & Playvox
Import Metadata, Call Transcripts, and Audio Recordings from Dialpad to Playvox
Written by
Jana Debusk
Updated over a week ago
Five9 Users & Playvox
Import Users from Five9 to Playvox
Written by
Jana Debusk
Updated over a week ago
Five9 Calls & Playvox
Import metadata and audio files from Five9 into Playvox
Written by
Jana Debusk
Updated over a week ago
How to get the data I will need to integrate Freshdesk & Playvox
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Written by
Siobhan Miller
Updated over a week ago
How to get the data I will need to integrate HelpScout & PlayVox
Where to get the credentials, what they are used for, API consumption and supported operation mode.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Helpshift & PlayVox
Where to get the credentials, what they are used for, and API consumption.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Intercom & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate LiveChat & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to Integrate LiveChat v3.2 and Playvox
Find here the necessary information needed to integrate with LiveChat v3.2
Written by
Kayla Lynn Turner
Updated over a week ago
Setup For FTP Audio Integration From RingCentral Engage Voice to Playvox FTP.
How to connect RingCentral Engage Voice to Playvox FTP.
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Written by
Siobhan Miller
Updated over a week ago
How to get the data I will need to integrate RingCentral & PlayVox
Where to get the credentials and what they are used for.
Written by
Camilo Valencia
Updated over a week ago
How to get the data I will need to integrate Servicenow & Playvox
Where to get the credentials, what they are used for, supported operation mode, and API consumption.
S
Written by
Siobhan Miller
Updated over a week ago
Playvox API
Playvox API Integration for External Systems
The Custom Integrations API allows you to send data from your system for use in Playvox.
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Written by
Siobhan Miller
Updated over a week ago
Sending Attachments Using Playvox API Integration for External Systems
Learn how to send audio, video or different types of files in your API Integration for external systems.
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Written by
Siobhan Miller
Updated over a week ago
Playvox API Keys Management
You can integrate your external client applications or third-party systems with Playvox so that it can use your Playvox data.
Written by
Camilo Valencia
Updated over a week ago
How to Export Reporting Data using Playvox's API
You can export your Evaluations data from Playvox using the Dashboard or the API.
Written by
Camilo Valencia
Updated over a week ago
API Consumption For PlayVox’s Existing Integrations
Overview of variables that will impact API consumption
Written by
Camilo Valencia
Updated over a week ago
Playvox Connectors
Playvox's FTP Audio Connector
How to connect, audio filename structure, custom fields, and audio log
Written by
Jana Debusk
Updated over a week ago
Updates to the audio player
Explore the new features of the audio player
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Written by
Jennifer Waite
Updated over a week ago
Playvox Apps
Installing Playvox App for Zendesk Support
Add the Playvox App to Zendesk Support
Written by
Jana Debusk
Updated over a week ago
Playvox WFM Slack Integration Setup
To use the Playvox WFM app for Slack, you'll need an active subscription to the Playvox WFM platform and a user account on Playvox WFM.
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Written by
Jennifer Waite
Updated over a week ago
Using Playvox App for Zendesk Support
View detailed customer information, tickets, and access customer interaction evaluations
Written by
Jana Debusk
Updated over a week ago
Playvox App for Slack
Slack is the glue that ties together communications and notifications from systems throughout an organization.
Written by
Ariel Cordiviola
Updated over a week ago