Integrations and Apps

Playvox Integrations: Basic Information

Create connections with other platforms

Written by Jana Debusk
Updated over a week ago

Playvox Integrations List

Current Integrations and FAQs

Written by Jana Debusk
Updated this week

Creating customer interaction filters

Create and configure filters for connectors and FTP Audio Files

Written by Jana Debusk
Updated over a week ago

Interactions settings

Control which fields are displayed in your interactions

Written by Jana Debusk
Updated over a week ago

Selecting Customer Interactions

Selecting Customer Interactions, Quick Filters, and Quick Searches

Written by Jana Debusk
Updated over a week ago

Salesforce & Playvox

Import users and Metadata from Salesforce to Playvox, and filter by Case, Event, LiveChat Transcript, or Task

Written by Jana Debusk
Updated over a week ago

Salesforce Integration - Tech Notes

REST API and OAuth 2.0 protocol

Written by Jana Debusk
Updated over a week ago

Aircall & Playvox

Import Recordings and Metadata from Aircall to Playvox

Written by Jana Debusk
Updated over a week ago

Zendesk Chat (Zopim) and Playvox

Create an API Client, Gather Credentials, and Connect to Playvox

Written by Jana Debusk
Updated over a week ago

VoC Integration for Zendesk and Kustomer

Connect your CRM to Playvox’s VoC product

Written by Jana Debusk
Updated over a week ago

Supported Operation Modes for Zendesk’s Integration

Integration's filters, metadata, API requests and security.

Written by Camilo Valencia
Updated over a week ago

Zendesk & Playvox

Import Users and Interactions from Zendesk to Playvox

Written by Jana Debusk
Updated over a week ago

UJET & Playvox

Import Metadata from UJET to Playvox

Written by Jana Debusk
Updated over a week ago

Dialpad & Playvox

Import Metadata, Call Transcripts, and Audio Recordings from Dialpad to Playvox

Written by Jana Debusk
Updated over a week ago

Five9 Users & Playvox

Import Users from Five9 to Playvox

Written by Jana Debusk
Updated over a week ago

Five9 Calls & Playvox

Import metadata and audio files from Five9 into Playvox

Written by Jana Debusk
Updated over a week ago

How to get the data I will need to integrate Freshdesk & Playvox

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Written by Siobhan Miller
Updated over a week ago

How to get the data I will need to integrate HelpScout & PlayVox

Where to get the credentials, what they are used for, API consumption and supported operation mode.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Helpshift & PlayVox

Where to get the credentials, what they are used for, and API consumption.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Intercom & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Kustomer & Playvox

Where to get the credentials, what they are used for, supported operation mode and API consumption.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate LiveChat & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to Integrate LiveChat v3.2 and Playvox

Find here the necessary information needed to integrate with LiveChat v3.2

Written by Kayla Lynn Turner
Updated over a week ago

Setup For FTP Audio Integration From RingCentral Engage Voice to Playvox FTP.

How to connect RingCentral Engage Voice to Playvox FTP.

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Written by Siobhan Miller
Updated over a week ago

How to get the data I will need to integrate RingCentral & PlayVox

Where to get the credentials and what they are used for.

Written by Camilo Valencia
Updated over a week ago

How to get the data I will need to integrate Servicenow & Playvox

Where to get the credentials, what they are used for, supported operation mode, and API consumption.

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Written by Siobhan Miller
Updated over a week ago

Playvox API Integration for External Systems

The Custom Integrations API allows you to send data from your system for use in Playvox.

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Written by Siobhan Miller
Updated over a week ago

Sending Attachments Using Playvox API Integration for External Systems

Learn how to send audio, video or different types of files in your API Integration for external systems.

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Written by Siobhan Miller
Updated over a week ago

Playvox API Keys Management

You can integrate your external client applications or third-party systems with Playvox so that it can use your Playvox data.

Written by Camilo Valencia
Updated over a week ago

How to Export Reporting Data using Playvox's API

You can export your Evaluations data from Playvox using the Dashboard or the API.

Written by Camilo Valencia
Updated over a week ago

API Consumption For PlayVox’s Existing Integrations

Overview of variables that will impact API consumption

Written by Camilo Valencia
Updated over a week ago

Playvox's FTP Audio Connector

How to connect, supported file extensions, audio filename structure, custom fields, and audio log.

Written by Camilo Valencia
Updated over a week ago

Updates to the audio player

Explore the new features of the audio player

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Written by Jennifer Waite
Updated over a week ago

Installing Playvox App for Zendesk Support

Add the Playvox App to Zendesk Support

Written by Jana Debusk
Updated over a week ago

Using Playvox App for Zendesk Support

View detailed customer information, tickets, and access customer interaction evaluations

Written by Jana Debusk
Updated over a week ago

Playvox App for Slack

Slack is the glue that ties together communications and notifications from systems throughout an organization.

Written by Ariel Cordiviola
Updated over a week ago