Administrators: Getting started with Quality

Everything you need to know to set up your quality program

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19 articles in this collection
Written by Juliana Diaz
Quality: Getting started

Quality Overview - Setting Up PlayVox

Five easy steps to creating your world-class Quality Program
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 1 - Integrating PlayVox with Customer Interaction platforms

Learn how to create a connector with other platforms.
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 2 - Creating customer interaction filters

Learn how to create filters for customer interactions.
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 3 - Adding and Managing Users

Learn how to import and configure users
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 4 - Creating and managing teams

Learn how to manage teams on PlayVox.
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Written by Juliana Diaz
Updated over a week ago

Understanding PlayVox's Scorecards

All you should know before designing new Scorecards: components, features and best practice considerations for building them.
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 5.1 - Creating quality scorecards in minutes

Create unlimited QA forms and personalize them according to your quality criteria.
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Written by Juliana Diaz
Updated over a week ago

Quality Set Up: Step 5.2 - Cloning Scorecards, Including Custom Fields and User Views.

Tailor-make quality scorecards to match your needs and get the data you are looking for.
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Written by Juliana Diaz
Updated over a week ago

Scorecard Rules

Customize the behavior of your scorecards, extending its behavior to perform custom and advanced logic in calculating QA Scores, using rules
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Written by Juliana Diaz
Updated over a week ago

Scorecard Bonus

Allow evaluators to assign additional points over and above 100 in the scorecards.
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Written by Juliana Diaz
Updated over a week ago

Playvox's Highlights Feature - How to use, add and Review.

Allows you to provide granular feedback regarding customer interactions to your Agents.
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Written by Juliana Diaz
Updated over a week ago