Administrators: Coaching, Motivation, and more.

Peer Reviews in Playvox

How to create and perform Peer Reviews

Written by Jana Debusk
Updated over a week ago

General

Administrator Overview: Tools and Options

Configure users and applications on the PlayVox platform

Written by Camilo Valencia
Updated over a week ago

User Management

Everything you need to manage users and teams

Written by Camilo Valencia
Updated over a week ago

Coaching

Automated Coaching Recommendations

Playvox includes automation features that help you identify actions that you need to take based on previously determined standards.

Written by Camilo Valencia
Updated over a week ago

Coaching tools and settings

Options for configuring coaching forms and dashboards

Written by Camilo Valencia
Updated over a week ago

Motivation

Karma store, Karma points, and Recognition Badges

Learn how to configure PlayVox recognition and incentive capabilities

Written by Camilo Valencia
Updated over a week ago

Community Settings and Privileges

Configure options like time zones, language, default settings, and more

Written by Camilo Valencia
Updated over a week ago

VoC

Adding Questions to a Survey

In this article, you'll learn how to add Questions to your survey, as well as how to personalize your Question Page(s).

Written by Jana Debusk
Updated over a week ago

Customizing the Survey Theme

Personalize your Survey to reflect your company’s unique culture. Let’s start with the theme.

Written by Jana Debusk
Updated over a week ago

Creating and Managing VoC Surveys

Gather important customer satisfaction levels by using our VoC Product Surveys. Let's walk through the basics.

Written by Jana Debusk
Updated over a week ago

Customizing Your VoC Email and SMS Templates

You can customize the template of the surveys you send to your customers.

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Written by Jared Howe
Updated over a week ago

Sending a Test VoC Survey

Before sending out a survey, find out how to send out a test survey to see what it looks like.

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Written by Jared Howe
Updated over a week ago

Sending Survey Emails or SMS Texts

Find out how to send surveys out to your customers via email or SMS text.

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Written by Jared Howe
Updated over a week ago

Managing Permissions in VoC

Learn how to grant access and manage permissions for the VoC product.

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Written by Jared Howe
Updated over a week ago

Managing VoC Survey Activity

Learn how to view information on the survey that was sent, the agent involved, and contact information for the user.

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Written by Jared Howe
Updated over a week ago

Viewing VoC Survey Reports

Find out how to view report metrics for your VoC product surveys, and download this information as an Excel file.

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Written by Jared Howe
Updated over a week ago

VoC Integration for Salesforce, Zendesk and Kustomer

Learn how to connect your CRM to Playvox’ VoC product.

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Written by Jared Howe
Updated over a week ago

VoC Triggers

Learn how to create your VoC triggers and the conditions for the surveys.

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Written by Jared Howe
Updated over a week ago