Administrators: Coaching, Motivation, and more.

Manage users, configure platform settings, and value-added applications

J Camilo Valencia avatar Jana Debusk avatar
18 articles in this collection
Written by Jared Howe, Camilo Valencia, and Jana Debusk
VoC

Adding Questions to a Survey

In this article, you'll learn how to add Questions to your survey, as well as how to personalize your Question Page(s).
Jana Debusk avatar
Written by Jana Debusk
Updated over a week ago

Customizing the Survey Theme

Personalize your Survey to reflect your company’s unique culture. Let’s start with the theme.
Jana Debusk avatar
Written by Jana Debusk
Updated over a week ago

Creating and Managing VoC Surveys

Gather important customer satisfaction levels by using our VoC Product Surveys. Let's walk through the basics.
Jana Debusk avatar
Written by Jana Debusk
Updated over a week ago

Customizing Your VoC Email and SMS Templates

You can customize the template of the surveys you send to your customers.
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Written by Jared Howe
Updated over a week ago

Sending a Test VoC Survey

Before sending out a survey, find out how to send out a test survey to see what it looks like.
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Written by Jared Howe
Updated over a week ago

Sending Survey Emails or SMS Texts

Find out how to send surveys out to your customers via email or SMS text.
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Written by Jared Howe
Updated over a week ago

Managing Permissions in VoC

Learn how to grant access and manage permissions for the VoC product.
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Written by Jared Howe
Updated over a week ago

Managing VoC Survey Activity

Learn how to view information on the survey that was sent, the agent involved, and contact information for the user.
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Written by Jared Howe
Updated over a week ago

Viewing VoC Survey Reports

Find out how to view report metrics for your VoC product surveys, and download this information as an Excel file.
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Written by Jared Howe
Updated over a week ago

VoC Integration for Salesforce, Zendesk and Kustomer

Learn how to connect your CRM to Playvox’ VoC product.
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Written by Jared Howe
Updated over a week ago

VoC Triggers

Learn how to create your VoC triggers and the conditions for the surveys.
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Written by Jared Howe
Updated over a week ago