Administrators: Coaching, Motivation, and more.

Manage users, configure platform settings, and value-added applications

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13 articles in this collection
Written by Juliana Diaz and Jared Howe

General

Administrator Overview: Tools and Options

Configure users and applications on the PlayVox platform

Written by Juliana Diaz
Updated over a week ago

User Management

Everything you need to manage users and teams

Written by Juliana Diaz
Updated over a week ago

Coaching

Automated Coaching Recommendations

Playvox includes automation features that help you identify actions that you need to take based on previously determined standards.

Written by Juliana Diaz
Updated over a week ago

Coaching tools and settings

Options for configuring coaching forms and dashboards

Written by Juliana Diaz
Updated over a week ago

Motivation

Karma store, Karma points, and Recognition Badges

Learn how to configure PlayVox recognition and incentive capabilities

Written by Juliana Diaz
Updated over a week ago

Community Settings and Privileges

Configure options like time zones, language, default settings, and more

Written by Juliana Diaz
Updated over a week ago

VoC

Managing VoC Surveys

The VoC product surveys let you create and send surveys to your customers to gather customer satisfaction levels.

Written by Jared Howe
Updated over a week ago

Customizing Your VoC Email and SMS Templates

You can customize the template of the surveys you send to your customers.

Written by Jared Howe
Updated over a week ago

Sending a Test VoC Survey

Before sending out a survey, find out how to send out a test survey to see what it looks like.

Written by Jared Howe
Updated over a week ago

Sending Survey Emails or SMS Texts

Find out how to send surveys out to your customers via email or SMS text.

Written by Jared Howe
Updated over a week ago

Managing Permissions in VoC

Learn how to grant access and manage permissions for the VoC product.

Written by Jared Howe
Updated over a week ago

Managing VoC Survey Activity

Learn how to view information on the survey that was sent, the agent involved, and contact information for the user.

Written by Jared Howe
Updated over a week ago

Viewing VoC Survey Reports

Find out how to view report metrics for your VoC product surveys, and download this information as an Excel file.

Written by Jared Howe
Updated over a week ago