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Administrators: Coaching, Motivation, and more.
Administrators: Coaching, Motivation, and more.
Manage users, configure platform settings, and value-added applications
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15 articles in this collection
Written by
Jared Howe
and
Camilo Valencia
General
Administrator Overview: Tools and Options
Configure users and applications on the PlayVox platform
Written by
Camilo Valencia
Updated over a week ago
User Management
Everything you need to manage users and teams
Written by
Camilo Valencia
Updated over a week ago
Coaching
Automated Coaching Recommendations
Playvox includes automation features that help you identify actions that you need to take based on previously determined standards.
Written by
Camilo Valencia
Updated over a week ago
Coaching tools and settings
Options for configuring coaching forms and dashboards
Written by
Camilo Valencia
Updated over a week ago
Motivation
Karma store, Karma points, and Recognition Badges
Learn how to configure PlayVox recognition and incentive capabilities
Written by
Camilo Valencia
Updated over a week ago
Community Settings and Privileges
Configure options like time zones, language, default settings, and more
Written by
Camilo Valencia
Updated over a week ago
VoC
Managing VoC Surveys
The VoC product surveys let you create and send surveys to your customers to gather customer satisfaction levels.
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Written by
Jared Howe
Updated over a week ago
Customizing Your VoC Email and SMS Templates
You can customize the template of the surveys you send to your customers.
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Written by
Jared Howe
Updated over a week ago
Sending a Test VoC Survey
Before sending out a survey, find out how to send out a test survey to see what it looks like.
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Written by
Jared Howe
Updated over a week ago
Sending Survey Emails or SMS Texts
Find out how to send surveys out to your customers via email or SMS text.
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Written by
Jared Howe
Updated over a week ago
Managing Permissions in VoC
Learn how to grant access and manage permissions for the VoC product.
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Written by
Jared Howe
Updated over a week ago
Managing VoC Survey Activity
Learn how to view information on the survey that was sent, the agent involved, and contact information for the user.
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Written by
Jared Howe
Updated over a week ago
Viewing VoC Survey Reports
Find out how to view report metrics for your VoC product surveys, and download this information as an Excel file.
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Written by
Jared Howe
Updated over a week ago
VoC Integration for Salesforce, Zendesk and Kustomer
Learn how to connect your CRM to Playvox’ VoC product.
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Written by
Jared Howe
Updated over a week ago
VoC Triggers
Learn how to create your VoC triggers and the conditions for the surveys.
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Written by
Jared Howe
Updated over a week ago