Playvox VoC and Motivation

Manage users, configure platform settings, and value-added applications

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17 articles in this collection
Written by Jana Debusk
VoC

VoC Settings

Manage Trigger, SMS, and Report Settings
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Written by Jana Debusk
Updated this week

VoC at a Glance

An Overview of our VoC Product
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Written by Jana Debusk
Updated over a week ago

Managing VoC Survey Users

Find out how to create and approve an External Profile
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Written by Jana Debusk
Updated over a week ago

Creating and Managing VoC Surveys

Gather important customer satisfaction levels by using our VoC Product Surveys
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Updated over a week ago

Customizing the Survey Theme

Personalize your Survey to reflect your company’s unique culture.
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Written by Jana Debusk
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Adding Questions to a Survey

Add Questions and Personalize Question Pages
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Sending a Test VoC Survey

Preview how your survey will look and function by sending out a Test Survey
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Written by Jana Debusk
Updated over a week ago

Delivering Your VoC Survey to Customers

Send Email or SMS surveys via CSV or Playvox’s API endpoint
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Written by Jana Debusk
Updated over a week ago

VoC Triggers with Zendesk or Kustomer

Create triggers to automatically send out surveys based on your preferred conditions
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Written by Jana Debusk
Updated over a week ago

Managing VoC Survey Activity

View information on sent surveys, the agent involved, and contact information for the user with our VoC Log.
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Written by Jana Debusk
Updated over a week ago

VoC Reports

View report metrics for your VoC surveys, read linked interactions via integrations, and export results to CSV.
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Written by Jana Debusk
Updated this week