Team Leaders and Quality Analysts

Everything Team Leaders and Quality Analysts need to know on the PlayVox platform

7 articles in this collection
Written by Juliana Diaz

Intro Video: Conducting Quality Evaluations

A short instructional video on how to conduct a quality evaluation

Written by Juliana Diaz
Updated over a week ago

Intro Video: An Overview of Quality, Performance, and Coaching

A short instructional video on dashboards and team leader tools

Written by Juliana Diaz
Updated over a week ago

Overview for Quality Management

Getting started: Navigating PlayVox

Written by Juliana Diaz
Updated over a week ago

Conducting a Quality Evaluation

Everything you need to know to evaluate an agent's interactions with customers

Written by Juliana Diaz
Updated over a week ago

Scheduling Evaluations to bypass agent notification.

Usually agents receive notifications that an analyst has completed an evaluation on them as soon as it's completed and sent.

Written by Juliana Diaz
Updated over a week ago

Quality Evaluations Logs

This feature allows you to view information about changes that were made to your Evaluations after they have been submitted.

Written by Juliana Diaz
Updated over a week ago

Team Leader: Conducting Coaching Sessions

Everything you need to know to coach your team members

Written by Juliana Diaz
Updated over a week ago